Hyper Open Edge Cloud

[FINISHED] Incident: June, 17th 2025 19:00 GMT: network problem in Douai rack

Rapid.Space Maintenance. Read the article for real time information.
  • Last Update:2025-06-18
  • Version:001
  • Language:en

17/06/2025 23:40 GMT: Douai rack is restored online

Connectivity to the Douai rack has been restored. All servers are now reachable.
No reboots were detected; the issue was limited to network connectivity.

17/06/2025 20:00 GMT: Maintenance in Douai rack

Our team contacted  the data center and confirmed that scheduled maintenance was underway as planned for 17 June 2025.
The expected completion time was 22:00 UTC.

17/06/2025 19:00 GMT: Network incident in Douai rack

Our servers in Douai rack are down. We are trying to reach datacenter to get some update about the status.